Saris, the Wisconsin-based bicycling accessory manufacturer, today announces the end-of-support and end-of-life dates for The Hub software and hardware. The last day Saris will support The Hub customers is June 1, 2021 and the last day users can upload data or access The Hub is January 1, 2022.


Privacy Policy

Privacy Policy

Privacy matters. Saris Cycling Group recognizes the importance of our customers' privacy, and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for personal information collected online in conjunction with Saris Cycling Group’s commute tracker system, The Hub, and its website ("the Site").

User Consent To The Privacy Policy

By visiting the Site, you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.

If you have any questions or concerns about the privacy or security of your information, you may contact us.

Non-Personal Information that We Collect

We automatically collect non-personally identifiable information from you when you visit our Site. This information includes your Internet Protocol ("IP") address, which is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer our Site.

We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using the Site or when you return to the Site. Cookies make it easier for you to use our Site. We use cookies to gather certain aggregate usage information about the numbers and frequency of visitors to our Site and individual pages of our Site. This data helps us improve the appearance and usability of the Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you. The cookies may remain on your hard drive after you cease using the Site. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Site that depend on your Web browser accepting cookies.

Personal Information that We Collect

We may collect your personally identifiable information, such as your name, address (and zip code), email address, account password, and standard commute distance to and from school/work, when you register on our Site and when we otherwise communicate with you.

Through the use of The Hub scanning system, we collect anonymous information from the program participant, including the date and time that the card was scanned at the participant’s school or place of employment.

Information from Other Sources

Information that you give us may be combined with other personally identifiable information (such as usage history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated address information, which we use to correct our records and deliver our product more effectively.

Uses of your Information

Saris Cycling Group only processes personal information and location information for the purposes described in this Privacy Policy and/or any specific privacy notices set forth for select services.  In addition to the above, such purposes include:

  • Operating, maintaining, and providing users all of the features of the services
  • Providing the basic functionality of The Hub applications
  • Auditing, research and analysis in order to maintain, protect and enhance the services;
  • Developing new products and services; and
  • Improving our marketing and promotional efforts.

Disclosures of Your Information

We do not disclose your personal information to other companies, persons or agencies, except for the purposes described below:

Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.

Affiliates and Partners: Sometimes we send promotional and/or educational information to selected groups of Saris Cycling Group customers on behalf of our affiliated companies, such as the Bicycle Federation of Wisconsin, among others.

For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Saris Cycling Group, our customers, our employees or others.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Saris Cycling Group, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.

How to Remove your Name from Our Mailing, Sharing or Email List: Our Site provides you the choice to receive communications from us at the point where we request information about you.

Protection of Personal Information

We want you to feel confident about using our website or making purchases from Saris Cycling Group, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

Children's Privacy

Saris Cycling Group encourages parents and guardians to participate in and/or advise their children about their online activities.

Saris Cycling Group encourages children to get their parents and/or guardian's permission before disclosing any information to online media in general.

External Links

If any part of the Web site links you to other Web sites, those Web sites do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

 Changes to this Privacy Policy

Saris Cycling Group may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.


Our Site gives you the following options for removing your information from our database to not receive future communications, or to no longer receive our service, or to not share your name and address with other companies.

  1. You may send an email to
  2. You may send mail to the following address: Saris Cycling Group Customer Service, 5253 Verona Road, Madison, WI 53711
  3. You may call the following telephone number: 1-800-783-7257

 How to Correct your Name on Our Mailing, Sharing or Email List

This Site gives you the following options for changing and modifying information previously provided.

  1. You may send an email to
  2. You may send mail to the following address: Saris Cycling Group Customer Service, 5253 Verona Road, Madison, WI 53711
  3. You may call the following telephone number: 1-800-783-7257

 How to contact us

If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways

  1. You may send an email to
  2. You may send mail to the following address: Saris Cycling Group Customer Service, 5253 Verona Road, Madison, WI 53711
  3. You may call the following telephone number: 1-800-783-7257


For Terms and Conditions, please visit here